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LumiLife Pty Ltd | ABN 57 662 509 131 | Updated 23 September 2026
LumiLife operates an online platform that enables businesses and professionals to create Provider profiles, promote business and professional services, receive enquiries and bookings, manage scheduling and customer interactions, and use selected platform features and integrations according to their Plan.
1.1 Parties. This Agreement is between LumiLife Pty Ltd ABN 57 662 509 131, its successors and permitted assignees (LumiLife, we, us or our) and the person, business, organisation or entity that signs up for or operates a Provider account on the LumiLife Platform (Provider, User or you).
1.2 Authority. If you accept this Agreement on behalf of a company, partnership, organisation or other entity, you warrant that you have authority to bind that entity.
1.3 Acceptance. You accept this Agreement by signing up to LumiLife, creating or using a Provider account, selecting a Plan, connecting a payment account, using the LumiLife Platform, or clicking a checkbox or other mechanism confirming your agreement.
1.4 Opportunity to review. Use of the LumiLife Platform indicates that you have had sufficient opportunity to read this Agreement and contact us if needed, and that you have read, accepted and will comply with it.
1.5 Other policies. Our Privacy Policy, Website & Platform Terms of Use and any other policies expressly stated to apply to Providers form part of the contractual framework. If there is an inconsistency concerning your Provider account, Plan or Provider-specific obligations, this Agreement prevails to the extent of the inconsistency.
2.1 Platform services. LumiLife provides an online business-services directory and SaaS platform enabling Customers to discover, contact and book independent Providers and enabling Providers to manage profiles, services, availability, appointments and other features available under their Plan.
2.2 Features. Depending on the Plan and configuration, the LumiLife Platform may include Provider listings, service pages, appointment scheduling, online bookings, enquiries or consultation requests, team and location management, customer records, embedded booking functionality, workflows, notifications, payment integrations, email-marketing integrations and partner-network visibility.
2.3 Plans. LumiLife may offer Free, Growth, Teams and custom or enterprise Plans. The features, usage limits, subscription fees, booking commissions and other commercial terms of each Plan are those disclosed on the LumiLife pricing or sign-up pages at the time you subscribe, as varied in accordance with this Agreement.
2.4 No minimum work or exposure. LumiLife has no obligation to provide any minimum number or value of enquiries, leads, bookings, profile views, introductions, referrals, customers, work, revenue or other commercial result to a Provider.
2.5 Right to refuse unlawful use. We may refuse a request, listing, service or use of the Platform that we reasonably consider unlawful, misleading, unsafe, outside supported service categories or materially inconsistent with this Agreement.
3.1 Platform only. LumiLife provides the Platform and related software and directory functionality. Providers independently supply their own services to Customers.
3.2 No employment, partnership or agency. No agency, partnership, joint venture, employment, franchise or similar relationship is created between LumiLife and a Provider. You have no authority to bind LumiLife, and LumiLife has no authority to bind you in relation to your Provider Services except to the limited extent expressly required to operate enabled payment or platform functionality.
3.3 Provider-Customer Agreement. When a Customer books, requests or otherwise engages Provider Services, a separate contract is formed between the Provider and Customer (Service Agreement). LumiLife is not a party to that Service Agreement unless expressly stated otherwise.
3.4 No responsibility for Provider Services. Subject to any Non-Excludable Rights, LumiLife accepts no responsibility for the description, scope, performance, quality, safety, legality, suitability or delivery of Provider Services or for a Customer’s acts or omissions in connection with them.
3.5 Information supplied by Users. LumiLife does not warrant the truth or accuracy of information supplied by Users and is not responsible for a User’s representations, conduct, solvency or suitability.
3.6 Disputes. LumiLife has no obligation to become involved in a dispute between a Provider and Customer, although it may choose to facilitate communication or take platform-protection measures at its discretion.
3.7 Verification. LumiLife may undertake identity, business, qualification, licence, insurance, professional-membership or other verification measures from time to time, but unless expressly stated does not promise to verify every Provider or every claim. Providers remain responsible for the accuracy of their information and Customers remain responsible for making enquiries appropriate to the service.
4.1 General warranties. You warrant that:
(a) there are no legal restrictions preventing you from entering this Agreement or providing the Provider Services you advertise;
(b) you will cooperate with us and provide information reasonably required to operate your account, administer your Plan, process supported payments, manage security or comply with law;
(c) information you provide to LumiLife or publish on the Platform is true, correct, complete, current and not misleading;
(d) you will not infringe third-party rights in using the Platform or providing Provider Services; and
(e) you will comply with this Agreement, applicable laws and professional obligations.
4.2 Provider licences and professional obligations. You must hold and maintain all licences, registrations, permits, qualifications, professional memberships and approvals legally required to provide the Provider Services you advertise and must comply with any applicable professional standards, codes, disclosure obligations and industry legislation.
4.3 Insurance. You are responsible for determining and maintaining insurance appropriate to your business and Provider Services, including any professional indemnity, public liability, cyber or other insurance required by law, a professional body, a Customer contract or your circumstances.
4.4 Regulated services. If your Provider Services include regulated professional services such as legal, accounting, financial, credit, insurance, employment, migration or other regulated advice or services, you must ensure you are legally authorised to provide those services and that your Platform content complies with applicable advertising and disclosure requirements.
4.5 Customer documentation. You must provide Customers with any terms, disclosures, engagement letters, statements of advice, privacy notices, invoices, certificates, cancellation terms or other documents required by law or reasonably necessary for your Provider Services.
4.6 Your customer relationship. You are responsible for the performance of Provider Services, communications with Customers, deliverables, service quality, complaints, refunds, cancellations and compliance with the Service Agreement and applicable law.
5.1 Accurate listings. You must keep your Provider profile, categories, locations, team information, service descriptions, prices, durations, availability, contact details and other published information accurate and up to date.
5.2 No misleading conduct. Your listing and communications must not be false, inaccurate, misleading or deceptive, fraudulent, defamatory, discriminatory, obscene, unlawful or likely to mislead Customers about your qualifications, experience, capacity, affiliations, availability, pricing or results.
5.3 Intellectual property. You must not upload or use content that infringes copyright, trade marks, confidential information, privacy, publicity or other rights of another person.
5.4 AI-assisted content. If you use artificial intelligence or automated tools to generate or assist with profile text, images, service descriptions, marketing materials or Customer communications, you remain responsible for their accuracy, legality, confidentiality and compliance with this Agreement and applicable professional obligations.
5.5 Licence to LumiLife. You retain ownership of content you provide. You grant LumiLife a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to host, store, reproduce, format, adapt, display, communicate and distribute that content to the extent reasonably necessary to operate, improve and promote LumiLife, your listing and the Platform. We may use extracts, images or profile information in LumiLife promotional materials while your listing is active and for a reasonable period afterward in materials already created, subject to applicable law.
5.6 Partner networks. Where relevant to your account, category, membership or settings, LumiLife may display all or part of your Provider profile through affiliated partner-network or member-directory pages. This does not create an employment, agency or endorsement relationship between you, LumiLife and the partner network.
5.7 Removal. We may remove or restrict Provider Content that we reasonably consider unlawful, misleading, infringing, fraudulent, unsafe, technically harmful or materially inconsistent with this Agreement.
6.1 Account control. You must maintain reasonable control of your LumiLife account and must not sell, transfer or allow unauthorised persons to use it.
6.2 Credentials and MFA. You must use strong, unique credentials and multi-factor authentication where made available and must take reasonable steps to secure devices, browsers, email accounts and other systems used to access LumiLife.
6.3 Authorised Users. If your Plan permits staff or team access, each person must use an authorised account or access method where available. You are responsible for managing permissions, removing access when a person no longer requires it, and ensuring Authorised Users comply with this Agreement.
6.4 Security incidents. You must notify LumiLife promptly if you know or reasonably suspect that your account, credentials, customer information, connected payment account, API credentials or Platform communications have been compromised, accessed without authority or used for fraud.
6.5 No malicious activity. You must not introduce malicious code, probe or test Platform security without written permission, attempt unauthorised access, scrape Platform data contrary to this Agreement, interfere with other tenants or users, carry out credential attacks, fraudulent transactions, denial-of-service activity or any other conduct that compromises the security or intended operation of the Platform.
6.6 Scams and payment diversion. You must take reasonable care when acting on requests to change payment, bank or login details and should verify unusual requests through a trusted channel. You must not impersonate LumiLife, a Customer or another Provider or send fraudulent payment instructions.
6.7 Protective action. If LumiLife reasonably suspects fraud, unauthorised access, cybercrime or a material security risk, LumiLife may take proportionate protective measures including restricting access, requiring password resets or additional verification, suspending relevant functionality, preserving records and contacting payment, hosting or security providers or authorities where lawful and appropriate.
7.1 Availability. You may set availability, appointment rules and booking settings through the Platform. Depending on your settings and the relevant service, a Customer request may create a confirmed booking automatically or may require your confirmation.
7.2 Service Agreement. A Service Agreement is formed between you and a Customer when you accept or confirm a booking or engagement, or at another point clearly agreed between you and the Customer. You are responsible for ensuring the Customer understands any additional terms that apply to the Provider Services.
7.3 Variations. You and the Customer may agree to vary the Provider Services, scope, price, timing or other Service Agreement terms. You are responsible for recording material variations and ensuring any additional payment is lawfully and accurately charged.
7.4 Outside-platform work. LumiLife does not prohibit a Customer and Provider from entering into additional or ongoing arrangements outside the Platform after connecting. However, you must not use the Platform to engage in fraud, misrepresent fees, evade a fee that is expressly payable to LumiLife for a transaction processed through the Platform, or misuse Customer data.
8.1 Your customer terms. You are responsible for establishing and communicating lawful service, rescheduling, cancellation, deposit and refund terms for your Provider Services, including any terms displayed through your booking page or supplied separately to the Customer.
8.2 Australian Consumer Law. Your cancellation and refund terms must comply with the Australian Consumer Law and any other law that applies. You must not represent that a Customer has no right to a refund or remedy where the law provides one.
8.3 Provider responsibility. Unless a refund concerns a LumiLife subscription fee charged by LumiLife, responsibility for resolving a refund or cancellation relating to Provider Services rests with you and the Customer. LumiLife may provide technical assistance but does not guarantee an outcome and is not required to fund a refund owed by a Provider.
8.4 Chargebacks and payment disputes. Where a Customer disputes or reverses a payment for Provider Services, you are responsible for cooperating with the Payment Provider and providing information reasonably required to respond to the dispute. Any chargeback, reversal or related fee is governed by the Payment Provider terms and your agreement with that provider.
9.1 Plan Fees. Fees for paid Plans are displayed on the pricing, sign-up or billing page and are payable at the billing frequency you select. Unless stated otherwise, fees are in Australian dollars and include or exclude GST as expressly indicated at the point of purchase.
9.2 Free Plan. A Free Plan may have no recurring subscription fee but may have limits on features and may be subject to a disclosed LumiLife booking commission or Platform fee on eligible payments processed using supported payment functionality.
9.3 Paid Plans. Where the current pricing page states that a paid Plan carries no LumiLife booking commission, LumiLife will not charge a LumiLife booking commission for bookings processed under that Plan while that published term applies. Third-party payment-processing or integration fees may still apply.
9.4 Recurring billing. If you select a recurring paid subscription, you authorise the applicable Payment Provider to charge the Plan Fee at each renewal until you cancel or the subscription otherwise ends. Billing and card-storage functionality may be operated by a third-party Payment Provider.
9.5 Cancellation. You may cancel a recurring Plan through the available account or billing process. Unless required otherwise by law or stated at purchase, cancellation stops future renewals and access to paid features continues until the end of the current paid billing period. Plan Fees already paid are not refundable merely because you stop using the Platform during that period.
9.6 Failed payments. If a Plan payment fails or remains overdue, LumiLife may retry payment through the Payment Provider and may, after reasonable notice where practicable, restrict paid features, suspend the account or move the account to an available lower or free Plan until payment is resolved.
9.7 Fee changes. LumiLife may change Plan Fees, commissions or Plan limits prospectively. For an existing recurring paid subscription, a material price increase will not take effect before the next renewal for which LumiLife has given at least 30 days’ notice, unless a shorter period is required by law, tax or a third-party cost imposed on LumiLife and cannot reasonably be avoided. You may cancel before the change takes effect.
9.8 Plan changes. If you upgrade, downgrade or change Plans, the timing, proration and feature changes will be as displayed in the billing flow or otherwise notified to you. LumiLife may make reasonable technical or product changes to features, but will take reasonable steps to notify affected paid Providers before a material reduction in core paid functionality.
10.1 Payment Provider. LumiLife may make third-party payment methods available, including Stripe and Stripe Connect (Payment Provider). Payment services are subject to the Payment Provider’s applicable terms and privacy policy.
10.2 Stripe Connect and Provider payments. Where you connect a Stripe account or other supported merchant account to receive Customer payments, you authorise the relevant Payment Provider and LumiLife to exchange and process information and payment instructions reasonably necessary to provide the enabled payment functionality and collect any disclosed LumiLife commission or Platform fee.
10.3 Provider is responsible for sales. You are responsible for the goods or Provider Services sold to Customers, the accuracy of transaction information, fulfilment, Customer communications, refunds, disputes, chargebacks, taxes and other obligations associated with your sales, subject to applicable law.
10.4 No escrow. Unless LumiLife expressly states otherwise for a particular feature, Customer payments for Provider Services are processed through the Provider’s connected payment arrangement and LumiLife does not hold those funds as escrow, trust money or a deposit-taking institution.
10.5 Payment Provider requirements. You must maintain any account, verification information and authorisations required by the Payment Provider. A Payment Provider may suspend, reserve, delay, reverse or refuse transactions under its own terms, and LumiLife is not responsible for those decisions except to the extent caused by LumiLife’s own breach or unlawful act.
10.6 Processing fees. Payment-processing fees charged by Stripe or another Payment Provider are separate from LumiLife Plan Fees and commissions unless expressly stated otherwise.
11.1 Provider taxes. You are responsible for your own tax, GST, superannuation, payroll, reporting and business obligations arising from Provider Services and Customer payments.
11.2 Customer invoices. You are responsible for issuing Customers with any tax invoice, receipt or other document required for Provider Services, except to the extent a Payment Provider or Platform feature generates one on your behalf.
11.3 LumiLife fees. LumiLife is responsible for invoicing or providing receipts for fees charged by LumiLife as required by law.
12.1 Business account responsibility. If your Plan supports team members, staff accounts or multiple locations, the Provider business is responsible for the conduct of Authorised Users and for ensuring that they only access information and functionality necessary for their role.
12.2 Authority and permissions. You must ensure any person added to your Provider account has authority to act for the Provider and you must promptly remove or change access when that authority ends or changes.
12.3 Location and staff information. You are responsible for the accuracy of staff profiles, service assignments, working hours, locations and booking availability published through your account.
13.1 Privacy compliance. Each party must comply with privacy and data-protection laws that apply to it. LumiLife’s handling of Personal Information is described in its Privacy Policy.
13.2 Customer information. You may use Customer information obtained through LumiLife only for legitimate purposes connected with the Customer relationship, Provider Services, account administration, legal obligations or another purpose permitted by law.
13.3 Direct marketing. You must not add a Customer to an email, SMS or other marketing list or send marketing communications merely because you obtained their details through LumiLife. You must have any consent or other lawful basis required for the marketing and comply with applicable unsubscribe and electronic-marketing laws.
13.4 Confidentiality and security. You must take reasonable steps to protect Customer Personal Information and confidential information against misuse, interference, loss and unauthorised access, modification or disclosure, including through appropriate account access, device security and staff practices.
13.5 Incidents. If a security or privacy incident involving your account or Customer information may affect LumiLife, the Platform or other users, you must notify LumiLife promptly and reasonably cooperate in containment, investigation and legally required notifications.
14.1 Reviews. The Platform may allow Customers to review or provide feedback about Provider Services. Reviews must comply with the Website & Platform Terms of Use and applicable law.
14.2 No manipulation. You must not create or arrange fake or misleading reviews, review your own business while presenting the review as independent, require a positive review in exchange for an incentive, suppress genuine negative feedback in a misleading way, or otherwise manipulate the review system.
14.3 Moderation and account action. LumiLife may investigate review complaints and remove content where reasonably justified under its review rules. Repeated substantiated complaints, serious misconduct or material breaches may result in account restrictions or termination, but LumiLife will not treat a negative review by itself as proof of wrongdoing.
15.1 Third-party services. LumiLife may integrate with or make available third-party services such as payment processing, email marketing, calendars, video conferencing, messaging, analytics or other software. Those services are not supplied by LumiLife unless expressly stated.
15.2 Third-party terms. Your use of a Third-Party Service may require you to accept that provider’s terms, privacy policy, fees and technical requirements. Your contract for the Third-Party Service is between you and that provider.
15.3 Availability. LumiLife does not warrant that a Third-Party Service will remain available, compatible or unchanged. We may modify or discontinue an integration where reasonably required because of third-party changes, technical requirements, security, law or commercial viability.
15.4 Embedded booking functionality. Where your Plan permits you to embed or link LumiLife booking functionality on your own website, the LumiLife functionality remains part of the LumiLife Platform and this Agreement continues to apply to your use of it.
16.1 Availability. LumiLife will use reasonable efforts to operate the Platform but does not guarantee uninterrupted, error-free or continuous availability. Maintenance, updates, hosting outages, cyber incidents, software defects and Third-Party Services may affect operation.
16.2 Updates. We may update, replace or modify Platform functionality for security, legal, technical, usability or product-development reasons. Where a change materially reduces core functionality of a paid Plan, we will take reasonable steps to notify affected Providers before the change where practicable.
16.3 Backups and exports. You should maintain copies of business information that you independently need to retain. Where export tools are available, you are responsible for using them before account closure if you require a copy of your data, subject to privacy and legal restrictions.
16.4 Data isolation. LumiLife will use reasonable technical and organisational measures appropriate to the Platform to separate Provider account data and limit unauthorised access. No internet-based system can be guaranteed completely secure.
17.1 Prohibited information and conduct. Without limiting any other clause, information or conduct on the Platform must not:
(a) be false, inaccurate, misleading, deceptive or fraudulent;
(b) infringe copyright, trade marks, confidential information, privacy, publicity or other third-party rights;
(c) violate applicable law, including consumer protection, unfair competition, discrimination, criminal, privacy or electronic-marketing laws;
(d) be defamatory, threatening, harassing, obscene, abusive or otherwise unlawful;
(e) contain malicious code or instructions that damage, alter, intercept, access without authority or expropriate systems, data or Personal Information;
(f) facilitate scams, phishing, impersonation, unlawful surveillance, fraudulent payments or other cybercrime;
(g) misuse Customer details for spam, data brokerage, unrelated prospecting or unauthorised marketing; or
(h) systematically scrape, harvest, extract or reuse Platform data to build a competing directory, marketplace, lead database or artificial-intelligence model without LumiLife’s prior written consent.
17.2 Account action. If LumiLife reasonably determines that you have materially breached this Agreement or pose a material legal, security, fraud or platform-integrity risk, it may remove content, restrict functionality, suspend or terminate your account, subject to clause 23 and any rights that cannot be excluded by law.
18.1 Verification Services. LumiLife may use internal or third-party Identity Verification Services or request evidence of business identity, licences, qualifications, insurance or other information.
18.2 Limitations. Verification services can depend on User-supplied or third-party data and may not be completely accurate or current. A verification result does not guarantee the Provider’s future performance or suitability for a particular Customer.
18.3 Cooperation. You must provide accurate information reasonably requested for verification and must not misrepresent a verification status, badge or result.
19.1 Non-Excludable Rights. Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right, remedy, condition or warranty under the Australian Consumer Law or other law that cannot lawfully be excluded, restricted or modified.
19.2 Application of limitations. Each disclaimer, exclusion, limitation and indemnity in this Agreement applies only to the maximum extent permitted by law and must be read subject to clause 19.1.
20.1 User transactions. Except for liability relating to Non-Excludable Rights and to the maximum extent permitted by law, LumiLife is not liable for loss or damage arising from or connected with a transaction, communication or Service Agreement between a Provider and Customer, including the accuracy of User-supplied information or the fitness, quality or outcome of Provider Services.
20.2 Third-party services. Except for liability relating to Non-Excludable Rights and to the maximum extent permitted by law, LumiLife is not liable for loss or damage arising from a Third-Party Service or Payment Provider to the extent that loss is caused by the third party and outside LumiLife’s reasonable control.
20.3 Consequential loss. Except for liability relating to Non-Excludable Rights and to the maximum extent permitted by law, LumiLife is not liable for indirect or consequential loss, loss of profits, opportunity, goodwill, anticipated savings, business or data arising from the LumiLife Services.
20.4 Liability cap. Except for liability that cannot lawfully be limited, LumiLife’s aggregate liability to a Provider arising from the LumiLife Services is limited to the greater of the total amount the Provider paid to LumiLife in the 12 months immediately preceding the event giving rise to liability and AUD $100.
20.5 Permitted statutory limitation. Where liability for breach of a Non-Excludable Right can lawfully be limited, LumiLife’s liability is limited, at its option, to supplying the relevant LumiLife service again or paying the cost of having that service supplied again.
21.1 Provider indemnity. To the maximum extent permitted by law, you indemnify LumiLife against Claims, liabilities, losses, damages and reasonable external legal costs to the extent caused by:
(a) information or representations supplied by you that are materially inaccurate, misleading or unlawful;
(b) your material breach of this Agreement or a Service Agreement;
(c) your Provider Services, including professional negligence, infringement, regulatory breach or failure to perform obligations owed to a Customer;
(d) your fraudulent, malicious or unauthorised use of the Platform; or
(e) your breach of law or third-party rights.
21.2 Limits. You are not required to indemnify LumiLife to the extent a Claim or loss is caused by LumiLife’s negligence, breach of this Agreement or unlawful conduct, or to the extent an indemnity cannot lawfully be imposed.
21.3 Cooperation. The parties must reasonably cooperate, at their own cost unless otherwise agreed or ordered, in handling a dispute, complaint, investigation or litigation connected with this Agreement.
21.4 Survival. This clause survives termination of this Agreement.
22.1 Provider-Customer disputes. Providers and Customers should first make a genuine attempt to resolve disputes about Provider Services directly. LumiLife may facilitate communication but is not required to mediate, arbitrate or fund a resolution.
22.2 Disputes with LumiLife. If a dispute arises between you and LumiLife, the complainant must give written notice describing the dispute, the outcome sought and a proposed resolution. The parties must make a genuine attempt to resolve the matter in good faith.
22.3 Mediation. If the dispute is not resolved within 21 days after the notice, either party may propose mediation. If the parties agree to mediate but cannot agree on a mediator, either party may ask the Law Society of New South Wales or another mutually agreed body to nominate one. Each party will bear its own costs and share the mediator’s fees equally unless otherwise agreed.
22.4 Urgent relief and statutory rights. Nothing in this clause prevents a party seeking urgent interlocutory or injunctive relief or exercising a statutory right or remedy where the law does not require prior dispute resolution.
23.1 Termination by Provider. You may cancel your Plan and close your account using the available process. Closing an account does not affect accrued payment obligations, outstanding Customer obligations, disputes or rights that arose before termination.
23.2 Termination or suspension by LumiLife. LumiLife may suspend, restrict or terminate an account where reasonably necessary because of a material breach, unlawful activity, fraud, material security risk, repeated misuse, non-payment or serious risk to Customers, LumiLife or the Platform. Where a breach is reasonably capable of remedy and immediate action is not required for safety, security or law, LumiLife will generally give notice and a reasonable opportunity to remedy it.
23.3 Effect of termination. Termination does not make LumiLife a party to or cancel an existing Service Agreement between you and a Customer. You remain responsible for dealing lawfully with existing bookings, Customer information, refunds and Provider obligations.
23.4 No re-registration after serious termination. If LumiLife terminates an account for fraud, serious security abuse, unlawful conduct or repeated material breach, you must not create another Provider account without LumiLife’s written consent.
23.5 Survival. Clauses concerning fees accrued before termination, privacy, intellectual property, liability, indemnity, disputes and any term which by its nature should continue will survive termination.
24.1 Changes. LumiLife may modify this Agreement or incorporated policies from time to time. For a material change affecting existing Providers, LumiLife will take reasonable steps to notify affected Providers through their account, email or another appropriate channel.
24.2 Effective date. A change that you actively accept may take effect when accepted. Otherwise, a material change will generally take effect at least 30 days after notice, unless an earlier effective date is reasonably required for law, security, fraud prevention or to address an urgent third-party technical requirement.
24.3 If you do not agree. If you do not agree to a material change, you may cancel your subscription and stop using the Platform before the change takes effect. Accrued obligations and existing Service Agreements remain unaffected.
25.1 Notices to you. LumiLife may give notices to the email address associated with your account, through your Provider dashboard or by another electronic method you have agreed to use. You must keep your contact details current.
25.2 Notices to LumiLife. Unless otherwise stated, notices to LumiLife may be sent to joni@lumilife.com.au or the current legal/contact email published on the LumiLife Platform.
25.3 When received. An email notice is taken to be received 24 hours after sending unless the sender receives notice that it was undeliverable. A dashboard notice is taken to be received when it is made available in the account and the Provider is notified of it by the Platform or email.
26.1 Governing law. This Agreement is governed by the laws of New South Wales and the Commonwealth of Australia. Subject to any non-excludable right to bring proceedings elsewhere, each party submits to the jurisdiction of courts operating in New South Wales and courts entitled to hear appeals from them.
26.2 Severance. If a provision is invalid or unenforceable, it must be read down to the minimum extent necessary or, if that is not possible, severed without affecting the remaining provisions.
26.3 Assignment. LumiLife may assign or novate this Agreement as part of a genuine sale, restructure or transfer of the LumiLife business or Platform, provided the assignment does not materially reduce the Provider’s accrued rights. A Provider may not transfer its account or this Agreement without LumiLife’s consent, except as part of a bona fide transfer of the Provider business and with prior notice to LumiLife.
26.4 Entire agreement. This Agreement and incorporated policies set out the entire agreement between the Provider and LumiLife concerning the LumiLife Services, subject to any separate written enterprise or custom agreement expressly stated to override them.
26.5 Waiver. A failure or delay to exercise a right is not a waiver of that right. A waiver must be clear and applies only to the specific circumstance for which it is given.
26.6 Force majeure. Neither party is liable for delay or failure to perform an obligation to the extent caused by an event beyond its reasonable control, excluding payment obligations already due and subject always to rights that cannot lawfully be excluded.
ACL means the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth).
Agreement means the most current version of this Service Provider Agreement that applies to the Provider.
Authorised User means a staff member, contractor or other person authorised to access a Provider account under the applicable Plan.
Booking means an appointment, consultation, service request or other booking made or requested by a Customer using the Platform.
Customer means a person or organisation that searches for, enquires about, books or receives Provider Services.
Identity Verification Services means tools or processes used to verify information about a User, including identity, business details, payment information, qualifications, licences, insurance or other information.
LumiLife Platform or Platform means the LumiLife website at https://lumilife.com.au/, Provider dashboards, booking pages, embedded booking functionality, partner-network pages and any affiliated LumiLife application or channel introduced from time to time.
LumiLife Services means the directory, software, subscription and platform services supplied by LumiLife under this Agreement.
Non-Excludable Rights means rights, guarantees, conditions, warranties or remedies that cannot lawfully be excluded, restricted or modified.
Payment Provider means a third-party payment service used in connection with LumiLife, including Stripe where applicable.
Personal Information means personal information as defined under the Privacy Act 1988 (Cth), where that Act applies, and any equivalent concept under other applicable privacy law.
Plan means a LumiLife subscription or access plan, including Free, Growth, Teams and any custom or enterprise plan.
Plan Fee means a recurring or one-off amount payable by a Provider to LumiLife for a paid Plan.
Platform commission means a fee or percentage payable to LumiLife in relation to an eligible Customer payment where the Provider’s Plan expressly states that such a commission applies.
Provider means the person, business, organisation or entity that has signed up for a Provider account and offers Provider Services.
Provider Content means information, text, images, logos, documents, service descriptions and other content supplied by or on behalf of a Provider.
Provider Services means services offered or supplied by a Provider to a Customer.
Service Agreement means the separate agreement between a Provider and Customer for Provider Services.
Third-Party Service means a product, integration, platform or service supplied by a third party and made available, linked or integrated with the LumiLife Platform.
User means a person or entity using the LumiLife Platform, including a Provider or Customer as the context requires.
28.1 Interpretation. In this Agreement, except where the context otherwise requires:
(a) a reference to A$, $A, dollar or $ is to Australian currency;
(b) the singular includes the plural and vice versa, and words importing a gender include all genders;
(c) another grammatical form of a defined word or expression has a corresponding meaning;
(d) a reference to a document includes that document as lawfully varied, supplemented or replaced from time to time;
(e) a reference to a person includes a natural person, partnership, body corporate, association, government authority or other entity;
(f) a reference to legislation includes regulations and other instruments under it and any amendment, re-enactment or replacement;
(g) general words are not limited by examples introduced by “including”, “for example” or similar expressions;
(h) headings are for convenience only and do not affect interpretation; and
(i) a rule of construction does not apply to the disadvantage of a party merely because that party was responsible for preparing this Agreement or part of it.
Last updated: 23 September 2026.
